Frequently Asked Questions
What will I get in each package?
The package will include furniture production, delivery, installation, and interior styling. The process will take up to 60 business days to accomplish. Every package is completed with 2-year warranty for each furniture included. Our packages don't include decoration items (curtain, bed linen, mattress, etc.), kitchen, bathroom, and electronic appliances.
How long is the production and installation for every package?
Production and installation process will be accomplished within 60 business days.
Does the price include delivery and installation fee?
Yes, delivery and installation service are included in each package.
I don't live in Surabaya, do you ship out of Surabaya? Is there any surcharge for clients outside Surabaya?
We take orders and ship to many cities other than Surabaya, with some surcharges applied.
Do you provide drawing details for each furniture?
We provide a complete set of working drawing for every package and furniture details. Feel free to contact us for product presentation by our representative.
How do I place my order?
Before placing an order, please ensure the collection that you choose suits your unit size. Then, contact our team at Whatsapp 081-5516-5057 to make an appointment for product presentation and on-site survey. Last, we will confirm your order and start the production according to your order form.
Can I order a partial package?
Yes, our collections are available for partial purchase (minimum 1 room).
Is it possible to have a customized size and finishing for the items?
Yes, our team will do an on-site survey to check the actual size of your unit. Thus, we can arrange minor adjustment necessary regarding the furniture size (free of charge). We also offer several finishing colors and pattern alternatives for you to pick.
Is it possible to request a custom design?
Signea Living is a part of PT. Desain Kreasi Cemerlang group that specialized in residential interior collection. Our specialty is premade collections which will fastened your renovation process. Therefore, we highly recommend you to contact D+sign Studio (also a part of PT. Desain Kreasi Cemerlang) which focuses on custom interior design - www.dplussign.com
I can't find the style that will fit my unit size, what should I do?
Please contact our representative at Whatsapp 081-5516-5057 and we will assist you to find the right collections for your specific unit.
Is the unit size mentioned semi gross area or gross area?
The unit size options mentioned in this website are the total floor area inside the inner wall of the apartment or house unit (nett area).
Is the collection only applied for apartments?
No, our collections can also be applied to landed house.
Does the package include a product warranty?
We provide 2-year warranty for every package available, including direct contact to our hotline service with 2 x 24 hours solution policy. We will provide the best solution and settlement before 48 hours.
Can I pay my order using a credit card installment?
We have 3 payment methods you can choose: cash, in-house installment or credit card installment. Don't forget to check our latest promo and easy installment program through Instagram @signealiving.